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Questions

Birth Poster Design of Sweden


What is the difference between a Birth Poster Design® poster and the standard
generic poster?


Birth Poster Design site gives is a tool for you to design your unique and
stylish poster. The poster becomes designed just for you, of someone you
love. Notice that the Length you enter into the tool, changes the baby
length of the baby illustration on the Poster. Your loved one will be printed
in same size as at the Time of Birth.
In our design tool at the, “Choose Illustration” section: You easily input
Illustration style, Baby orientation (left or right), Background Color.
In the “Birth Details” section: Text Label Language, Name, Units (Metrics
or British Imperial), Length, Weight, Date of Birth and Time of Birth.


Orders & Shipping


What is Estimated Delivery Date?


It’s really our hope that your item is safely delivered as soon as possible,
but given the factors involved, we can only give estimates.
Following is the Delivery Time after the poster has been printed:
Standard Delivery (included in our sales price
Deliver Time Nordic 3-8 working days
Delivery time Europe 3-8 working days
Delivery time Rest of the World 6-14 working days


I entered wrong delivery address. What Can I do?


As fast as possible, send a message to
support@birthposterdesign.com and we will try to get the address
changed before shipment has stared.


Can I get Tracking info for my shipment?


Yes. When Poster is printed, you will receive an email with tracking
number so you can find the delivery status of your poster.


Delayed order


If you experience a problem with a delayed order, send a message to
support@birthposterdesign.com


Can I cancel my order?


As fast as possible, contact us so that we can try to cancel your order and
you can create your Birth Poster Design again. We can only stop the order
before the poster has been printed. Not after poster has been printed.


Returns & Claims


Can I return my poster and get refunded?


As clearly personalized products are legally not possible to return, we
usually do not accept returns when the items are neither faulty nor
damaged and you have just changed your mind. But we can look into your
specific case to see if we can help or not help. Contact us by email to
support@birthposterdesign.com. We do not offer free returns, and do
not pay the shipping costs for return shipments.


My poster is damaged. What can I do?


Please write some explanation of what damages you can see and send together
with a photo of the damaged poster to support@birthposterdesign.com. We
will print a and ship a new poster as soon as we can.


What is the Shipping Cost?


Right now, worldwide shipping cost is for free.
Who pays customer duties, taxes and custom clearance fees?
Buyers pay the additional costs such as custom duties, taxes, and
customs clearance fees. Import charges can vary widely but are most
commonly based on the price and type of item, package weight and
dimensions, origin country, and the taxes, duties, and fees of the
destination country.


Payment


How can I pay?


You can pay only with credit cards which carries a logo of Visa,
MasterCard, American Express, JCB or China Union Pay.
We use Stripe, Inc. which provides the technical, fraud prevention, and
banking infrastructure required to operate on-line payment systems.


About our products


What is the poster size?


50×70 cm (19.7 x 27.6 inches).


Do you sell frames?


Unfortunately, we do not sell frames but we are looking into it. Frames
you need for the poster shall be 50×70 cm (19.7 x 27.6 inches).


Which languages can I create the posters in?


We now support more than 20 languages. You can see the options under
“Language” in our birth poster design tool.


Who is the illustrator?


The lovely illustrations are made by the Swedish Illustrator and painter
Märta Lindquist. Märta has made illustrations for childrens book and book
coverages among many other illustrations and painting. You can see some
more of Märta’s adorable illustrations here:
https://www.illustratorcentrum.se/portfolio/marta-lindqvist/


Do you offer different back ground colors?


Yes we offer the background colors which you can see in our birth poster
design tool. We will sometimes update the background colors so check our
website regularly.


Contact us


I cannot find answer to my question. What can I do?
Please send an email to us at support@birthposterdesign.com and we
will answer you as soon as we can.